Eternal Lies Pre-order Issue

I’m really very sorry. You might have noticed that Eternal Lies is available through retail, and if you have pre-ordered it, you haven’t received your pre-order. We realise that this affects our most loyal customers, and we’d like to first to make good (with extra goodies) and second ensure it doesn’t happen again.

First a shipping update. If you live in the US and Canada, your books are on their way to you, upgraded to Priority mail, and if you do not, then your books are going out on Tuesday next week from the UK.

Now the reason. We released a unprecedented number of books in August, and this, combined with the pre-GenCon rush, meant I neglected to include Eternal Lies on the list of books to embargo for retail release, so it was shipped out to distributors last week. We try to time our pre-orders so that the majority arrive just before the books hit the retail store, and only release the books for retail sale when we are sure this is happening.

I wasn’t aware that this had happened until I read on the forum that it was in stores. In addition, due to a miscommunication with our shipper, I was also under the mistaken impression that the books had shipped out already, and said so. This piled misinformation (a pet hate of mine) on top of the error.

So I have spoken to Will Hindmarch and Jeff Tidball, creators of Eternal Lies, and they are creating some exclusive additional Eternal Lies content for pre-orderers which you’ll be able to download from your order page. I’ve already sent out an email to all the pre-orderers to explain this and let you know how to get your exclusive content; if you are a pre-orderer and you haven’t received it and it’s not in your spam folder, email us at the address below.

We are putting systems in place to ensure that this does not happen again with pre-orders, including the assumption that products are embargoed unless we say otherwise.

If you have any questions, please email support@dyingearth.com and we’d be happy to answer them.

4 Responses to “Eternal Lies Pre-order Issue”

  1. John says:

    Hi, is there an ETA when the digital version of Eternal Lies gets available in the Pelgrane store?
    Best regards, John

  2. Cat Tobin says:

    Hey John, we expect it to be in the store by mid-October.

    Cheers,

    Cat

  3. Thanks for the communication and helping to make it right. Mistakes happen. It’s how you deal with them that matters.

    Keep publishing such good work and we’ll be happy.

  4. Simon Brunning says:

    It’s good that you’re not blase about the mistake, but really, it’s not so very serious a matter. Don’t worry about it too much.

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